AI7 min read
What an AI chatbot should (and shouldn't) do for a clinic
What an AI chatbot for clinics should do, where it must stop, and the questions to ask a vendor before you put one on your website.
Velvet Lead Team
Clinic websites, booking and lead management
The Velvet Lead team builds and launches patient-booking websites for clinics in the USA and Pakistan. We write about what we see every day: how patients enquire, why bookings get lost, and the practical fixes that help clinics reply faster and keep their diaries full.
Articles by Velvet Lead Team
Marketing6 min read
Using before-and-after photos on your clinic website: consent and good practice (not legal advice)
Before and after photos consent for clinics: written consent, withdrawal, de-identification, honest photos, labeling and storage. General guidance only.
Operations6 min read
Why replying fast to clinic enquiries matters, and how to measure it
Why clinic lead response time matters, what the research says, and a simple way to measure median time to first contact and improve it every week.
Growth6 min read
25 things every clinic website needs to turn visitors into bookings
A practical clinic website checklist: 25 things that help visitors find a treatment, trust your team and book a real appointment.
Growth6 min read
Med spa website design: what converts
Med spa website design that turns visitors into booked clients: treatment pages, pricing, mobile booking, galleries, speed, accessibility and local SEO.
Booking7 min read
How to reduce no-shows at your clinic
Practical ways to reduce no-shows at your clinic: reminder timing, confirmation, fair cancellation wording, and tracking who misses appointments.
Marketing6 min read
How to know which Instagram post or ad brought a patient
A simple way to track Instagram leads for your clinic: UTM links, a naming table, recording DM and phone sources, and a monthly review.
Booking8 min read
WhatsApp appointment reminders: the official API, templates, opt-in and costs
How clinics send WhatsApp appointment reminders the official way: Business app vs Cloud API, template approval, opt-in, the service window and pricing.